Help Center

How do I handle inquiries from potential users?

Handling inquiries from potential users is vital for building trust and securing bookings. Follow these steps:

1. Monitor Inquiries Regularly: Keep an eye on the 'My iKnowly' tab under 'Inquiries' for any new messages or requests from potential users.
2. Respond Promptly: Respond to inquiries within a timely manner (ideally within 24 hours). Being responsive ensures users feel valued and increases the likelihood of booking a session.
3. Provide Relevant Information: Address all of the user's questions with clear and detailed responses. This could include:
   1. Describing your experience, skills, and areas of expertise.
   2. Explaining your availability and how to book a session.
   3. Offering a brief outline of what the user can expect from the session.
4. Encourage Engagement: Prompt the user to schedule a session or ask additional questions if they require further clarification.